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Order Cancellation and Return Policy

Cancellation Policy

At Ohappl.com, we understand that sometimes you may need to cancel an order. Please review our order cancellation policy below:

  1. Cancellation Time Frame:

    • Customers can cancel an order any time before it is dispatched for shipping.
    • Once an order is out for delivery, cancellation is not possible. However, you may choose to reject the delivery at the doorstep.

  2. Cancellation Process:

    • To cancel an order, please contact our customer service team at [customer service email/phone number] as soon as possible.
    • Provide your order details, including the order number and reason for cancellation.
    • We will process your cancellation request promptly and provide confirmation of the cancellation via email or phone.

  3. Exceptions:

    • The time frame for cancellation may vary based on different product categories. Please refer to the product page or order confirmation page for specific cancellation details.
    • In some cases, a cancellation fee may apply if the specified time frame for cancellation has passed. Any applicable fees will be communicated to you before processing the cancellation.

  4. Seller Cancellation:

    • In rare circumstances, the seller may need to cancel an order due to unforeseen events or stock unavailability.
    • If your order is canceled by the seller, a full refund will be initiated for prepaid orders.

  5. Modification of Policy:

    • Ohappl.com reserves the right to accept or reject any cancellation request.
    • We may also modify the cancellation policy, including the time frame and cancellation fees, as needed. Any changes will be communicated to customers in advance.

Refund Policy

At Ohappl.com, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help. Please review our refund policy below:

  1. Eligibility for Refund:

    • Refunds are eligible for products returned within [number of days] days of the purchase date.
    • To be eligible for a refund, the item must be unused and in the same condition that you received it.
    • The item must be in its original packaging.

  2. Non-Refundable Items:

    • Certain items are non-refundable, including [list any non-refundable items such as digital downloads, personalized items, etc.].
    • Additionally, services rendered are non-refundable once performed.

  3. Refund Process:

    • To initiate a refund, please contact our customer service team at [customer service email/phone number] with your order details and reason for the refund request.
    • Once your request is received and approved, we will provide you with instructions on how to return the item.
    • Upon receiving the returned item, we will inspect it and notify you of the status of your refund.
    • If your refund is approved, we will initiate a refund to your original method of payment within [number of days] days.

  4. Shipping Costs:

    • Shipping costs are non-refundable unless the return is due to an error on our part or if the item received is defective.
    • If a refund is issued, the cost of return shipping will be deducted from your refund.

  5. Late or Missing Refunds:

    • If you haven’t received a refund yet, please first check your bank account or contact your credit card company, as it may take some time before your refund is officially posted.
    • If you still have not received your refund after checking with your bank or credit card company, please contact us at [customer service email/phone number].

  6. Exchanges:

    • We do not offer exchanges. If you wish to exchange an item, please follow the refund process outlined above and place a new order for the desired item.

  7. Contact Us:

    • If you have any questions about our refund policy, please contact us at [customer service email/phone number].

By making a purchase on Ohappl.com, you agree to abide by the terms and conditions of this refund policy. Ohappl.com reserves the right to amend this policy at any time without prior notice.

KARAN ENTERPRISES

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